TADENI - PRIVACY POLICY
Last updated: 15 August 2026
1. INTRODUCTION
1.1. Welcome to Tadeni.
1.2. Tadeni Limited (“Tadeni”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with Tadeni.
1.3. This Privacy Policy applies to customers, potential customers and visitors to our website, regardless of where you are located.
2. WHO WE ARE
2.1. Tadeni is operated by Tadeni Limited, a company registered in England and Wales.
2.2. Email: hello@tadeni.com
2.3. Tadeni Limited is the data controller responsible for your personal data covered by this Privacy Policy.
3. THE INFORMATION WE COLLECT
3.1. Depending on how you interact with our website, we may collect the following information:
(a) Identity Data, such as your name and account details.
(b) Contact Data, such as your email address, telephone number, billing address and delivery address.
(c) Order and Transaction Data, including products purchased, order history, payment information and details relating to returns or refunds.
(d) Technical Data, such as your IP address, browser type, device information, operating system and information about how you access our website.
(e) Usage Data, including information about how you browse and interact with our website.
(f) Marketing and Communications Data, including your preferences for receiving marketing communications from us.
3.2. Payment information is processed securely by our payment providers. Tadeni does not generally store complete payment card details.
3.3. We do not knowingly collect personal data from children.
4. HOW WE COLLECT YOUR PERSONAL DATA
4.1. We may collect personal data directly from you when you:
(a) create an account;
(b) place an order;
(c) subscribe to our newsletter or marketing communications;
(d) contact customer service;
(e) enter a competition or promotion;
(f) submit a review or other content; or
(g) otherwise interact with our website.
4.2. We may also automatically collect certain technical and usage information when you browse our website through cookies and similar technologies.
4.3. We may receive information from third-party service providers where necessary to provide our services, process payments, deliver orders, prevent fraud or support our website.
5. HOW WE USE YOUR PERSONAL DATA
5.1. We use your personal data where necessary to:
(a) process and fulfil your orders;
(b) arrange delivery and returns;
(c) process payments, refunds and other transactions;
(d) manage your Tadeni account;
(e) communicate with you about your orders or enquiries;
(f) provide customer support;
(g) maintain, improve and personalise our website and services;
(h) protect our website, customers and business from fraud, misuse and security threats;
(i) send marketing communications where you have provided the required consent or where permitted by law;
(j) understand how customers use our website and improve our products and services; and
(k) comply with our legal and regulatory obligations.
6. OUR LEGAL BASIS FOR PROCESSING
6.1. We will only process your personal data where we have a lawful basis to do so.
6.2. Depending on the circumstances, this may include:
(a) Contract – where processing is necessary to fulfil an order or provide a service you have requested.
(b) Legal obligation – where we are required to process information to comply with the law.
(c) Legitimate interests – where processing is necessary to operate, protect and improve our business, provided that our interests do not override your rights.
(d) Consent – where you have given us permission to use your personal data for a particular purpose, such as certain marketing or non-essential cookies.
6.3. Where we rely on your consent, you may withdraw it at any time.
7. MARKETING
7.1. If you choose to subscribe to Tadeni marketing communications, we may send you information about new collections, products, campaigns, offers and other updates.
7.2. You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at hello@tadeni.com.
7.3. Unsubscribing from marketing will not affect transactional communications relating to your orders or account.
8. COOKIES
8.1. Our website uses cookies and similar technologies to operate effectively, understand website usage and, where permitted, support advertising and marketing activities.
8.2. Cookies may be placed by Tadeni or by third-party service providers that support our website, analytics, advertising, social media or other services.
8.3. Where required by law, we will ask for your consent before placing non-essential cookies on your device.
8.4. You can manage or disable cookies through your browser or our cookie settings where available. Disabling certain cookies may affect the functionality of our website.
9. WHO WE SHARE YOUR DATA WITH
9.1. We may share your personal data with trusted third parties where necessary to operate our business and provide our services.
9.2. These may include:
(a) payment providers;
(b) delivery and fulfilment providers;
(c) website and e-commerce service providers;
(d) IT, hosting and security providers;
(e) analytics and marketing providers;
(f) customer service providers; and
(g) professional advisers, regulators, law enforcement agencies or other authorities where required or permitted by law.
9.3. Third parties who process personal data on our behalf are required to handle that information securely and only for the purposes for which it has been provided.
9.4. We do not sell your personal data.
10. INTERNATIONAL DATA TRANSFERS
10.1. Tadeni serves customers internationally. As a result, your personal data may be processed or transferred outside the United Kingdom where our service providers or business partners are located.
10.2. Where personal data is transferred internationally, we will take appropriate steps to ensure that your information remains protected in accordance with applicable data protection laws.
10.3. Where required, we will use appropriate safeguards for international transfers, such as adequacy regulations or approved contractual safeguards.
11. DATA SECURITY
11.1. We take reasonable technical and organisational measures to protect your personal data against accidental loss, misuse, unauthorised access, alteration or disclosure.
11.2. Access to personal data is limited to people and service providers who need it for legitimate business purposes.
11.3. While we take appropriate measures to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. HOW LONG WE KEEP YOUR DATA
12.1. We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.
12.2. We may retain information for longer where necessary to comply with legal, accounting, tax or regulatory requirements, resolve disputes, prevent fraud or establish, exercise or defend legal claims.
13. YOUR PRIVACY RIGHTS
13.1. Depending on the circumstances and applicable law, you may have the right to:
(a) request access to the personal data we hold about you;
(b) request correction of inaccurate or incomplete personal data;
(c) request deletion of your personal data;
(d) request that we restrict how we use your personal data;
(e) object to certain types of processing, including direct marketing;
(f) request the transfer of certain personal data to you or another organisation; and
(g) withdraw consent where we rely on consent as our legal basis for processing.
13.2. These rights are subject to certain legal exceptions. For example, we may need to retain information where required by law or where necessary to establish, exercise or defend legal claims.
14. HOW TO EXERCISE YOUR RIGHTS
14.1. If you would like to exercise any of your privacy rights or have a question about how we use your personal data, please contact us at:
14.2. We may ask you to provide information to verify your identity before dealing with your request.
14.3. We aim to respond to valid requests within the timeframe required by applicable data protection law.
15. THIRD-PARTY WEBSITES
15.1. Our website may contain links to third-party websites, applications or services.
15.2. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing them with your personal information.
16. DATA PROTECTION COMPLAINTS
16.1. If you are unhappy with how we have handled your personal data, please contact us first at hello@tadeni.com so that we can try to resolve your concern.
16.2. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
17. CHANGES TO THIS PRIVACY POLICY
17.1. We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
17.2. Any updated version will be published on this page with the revised “Last updated” date.
18. CONTACT US
If you have any questions about this Privacy Policy or how Tadeni handles your personal data, please contact us:
Tadeni Limited
Email: hello@tadeni.com